By submitting an order with Southern Charm Designs/Raising Arrows Co., you are acknowledging that you agree and accept the following Terms and Conditions:
All items are handmade to order. Our current turnaround time is approximately 10 - 14 business days*. Please understand that business days include only Monday - Friday. Days that fall on a holiday throughout the work week are not included. Our turnaround time is subject to change depending on current order volume.
Delivery dates are not guaranteed. While we will do everything we can to meet delivery date requests, we cannot be held responsible for items not being delivered as requested due to carrier reliability. Southern Charm Designs/Raising Arrows is not responsible for lost, stolen, or damaged packages at the fault of the carrier. We will however, do everything we can to help assist in filing the appropriate claims to hold USPS responsible for the lost/damaged items. Insurance is available upon request on all packages and must be issued prior to departure of our facility.
We strive to ensure that all items are created per order specifications and are checked over for quality prior to sending out your order. In the rare circumstance, if you received an item that has a defect (such as rip or lose seam) - we must be contacted within 72 orders of order receipt to ensure that we can get replacement processed for you as quickly as possible. If 72 hours have passed since your order was marked as delivered, we will be unable to provide a replacement and it will be assumed that the defect was caused by the consumer.
Orders may only be canceled within 24 hours after the order has been placed. After a 24hr period, orders are being processed for order fulfillment.
Please also note that due to the handmade nature of our products, slight variations of designs may apply.
*Our turnaround times are approximate and in the event of rare and unforeseen circumstances, we may surpass the allotted turnaround time. However, we ensure that we will do everything in our power to have your order shipped as soon as possible.