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FAQ / Terms and Conditions 

Raising Arrows is a sister site for Southern Charm Designs that will focus on handcrafted apparel and accessories for your little ones!  

 

WHAT IS YOUR CURRENT TURNAROUND TIME?

Our current turnaround time is approximately 10-14 business days, not including weekends or holidays.  In the event of an unforeseen circumstance that would prevent your order from shipping within the allotted turnaround, we will notify you via email to find an appropriate solution.  We do strive to ensure your order ships as timely as possible, but please expect your order to ship within the mentioned TA.

 

HOW DO I CARE FOR MY ITEMS?

All products are handmade, please wash with like colors on delicate wash, dry with low tumble, or air dry.  When available, we suggest hand washing to ensure longevity of your RA items! 


All items that contain glitter sequins, due to their delicate nature we HIGHLY suggest to hand wash with mild soap and water, allow to air dry.

 

WHAT IS YOUR RETURN/EXCHANGE POLICY FOR ITEMS PURCHASED THROUGH RAISING ARROWS?

Unfortunately, we do not accept returns on RA products.  All sales are final.  If you are unsure of sizing, please check the available measurement charts accompanied in each listing / product descriptions.


WHAT DOES "AWAITING FULFILLMENT" MEAN?

"Awaiting fulfillment" means that your order/payment has been received and is currently being processed.  All orders are handmade to order.  Once your order has been fulfilled, your order status will change to “Shipped” status and tracking information will be submitted via email.

 

IF I HAVE AN OPEN ORDER WITH ITEMS PROVIDED BY RAISING ARROWS AND SOUTHERN CHARM DESIGNS, HOW WILL MY ORDER SHIP?

If you have an order that contains handmade items from both Raising Arrows and Southern Charm Designs, your order will ship once the order is complete.  Having two separate vendor items will not further delay your order for fulfillment.  Both RA + SCD will work together to ensure your order ships within the allotted turnaround and you will be contacted immediately if there is a cause of concern for a shipping delay.

 

WHERE ARE MY ORDERS BEING SHIPPED FROM?

All orders are created and shipped from Nashville, TN.

 

HOW IS MY ORDER SHIPPED?

We will ship all orders via USPS by Priority Mail or First Class Parcel.  Always.

  • First Class is 3-5 business days
  • Priority Mail is 2-3 business days


Delivery dates are not guaranteed.  While we will do everything we can to meet delivery date requests, we cannot be held responsible for items not being delivered as requested due to carrier reliability.  Raising Arrows/Southern Charm Designs is not responsible for lost, stolen, or damaged packages at the fault of the carrier.  We will however, do everything we can to help assist in filing the appropriate claims to hold USPS responsible for the lost/damaged items.

RA/SCD is also not responsible for delays in transit once packages have left our facility and are in the care of USPS.

Insurance is available upon request on all packages and must be issued prior to departure of our facility.

 

WHAT HAPPENS IF I RECEIVED A DAMAGED / DEFECTED PRODUCT? 

We strive to ensure that all items are created per order specifications and are checked over for quality prior to sending out your order.  In the rare circumstance, if you received an item that has a defect (such as rip or lose seam) - we must be contacted within 72 orders of order receipt to ensure that we can get replacement processed for you as quickly as possible.  If 72 hours have passed since your order was marked as delivered, we will be unable to provide a replacement and it will be assumed that the defect was caused by the consumer.

We will issue a return label - please ensure that the item received has not been washed or worn.  If an item is returned that appears to have been altered from the original state, the return will be refused and sent back to the sender.

 

DO YOU OFFER COUPON CODES?

Yes!  Feel free to submit a customer photo of you or your little ones showing off their RA gear and we will issue a coupon code to be used on a future purchase that is valid on both items provided by Raising Arrows and Southern Charm Designs.

Find us on Instagram @shopraisingarrowsco and #shopraisingarrowsco

 

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